New Relic's global data hosting structure consists of two regions: the European Union (EU) region and the United States (US) region.
Requirements
Access to the New Relic EU region requires the latest versions of our agents.
- For new customers: Install the most recent agent version.
- For existing customers: Update to the most recent agent version.
Minimum agent version required:
- Go 2.0.0 or higher
- Java 4.0.0 or higher
- .NET 8.0.0 or higher
- Node.js 3.0.0 or higher
- PHP 8.0.0.204 or higher
- Python 3.0.0.89 or higher
- Ruby 5.0.0.342 or higher
Regions and availability
Your choice of data center is not limited by your geographic location. You can choose to create an organization with data hosted in either the EU or US region, regardless of where you or your systems reside. You are solely responsible for the selection of the appropriate processing and storage region based on any data localization or data sovereignty laws, regulations, and any other third-party legal requirements applicable to you.
New Relic offers almost all the same active products, features, support offerings, and performance levels in the EU region as what is offered in the US region.
Exceptions: The following are not supported with an EU region account:
- APM's weekly performance reports are not available.
- Deprecated products and features are not available.
Data costs
Costs for data ingest are dependent on your data center region. For details, see the list price table.
Cross-region accounts
When you sign up for New Relic, a New Relic organization is created. This is what contains all your accounts and data. When creating an organization, you must specify the data center region. By default, a New Relic organization and its accounts can only be in a single data center region.
Create an EU region organization
To create a New Relic organization in the EU region:
Go to the New Relic signup page.
OR
If you have a specific offer from a New Relic partner, follow that link directly.
Follow the online steps to create your account.
From the Select your region dropdown, select European Union.
Agree to the Terms of Service.
When you receive an email confirmation message, select the link to confirm your account and sign in to New Relic. Then install or update to the most recent agent version.
API endpoints for EU region accounts
If you have an EU region account, use the appropriate endpoints to access the following New Relic APIs:
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The partner API is a global API with no regional data differences. Use this endpoint for both EU and US accounts: | |
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Access New Relic
If your New Relic organization reports data to the EU data center, use the following link to go to New Relic: one.eu.newrelic.com.
Billing and pricing
New Relic's account billing process and pricing options are the same for both the EU and US regions.
Operational access and processing
Customer Data is hosted in the region selected during account creation. Systems Operations Data is stored in the US region. All other information, including account information (such as license subscription information, billing, and internal monitoring) is hosted in the US region and replicated in the EU region.
New Relic may access and process Customer Data in the United States and such other jurisdictions where New Relic has affiliates and subsidiaries, including as may be necessary to maintain, secure, or perform the services, to provide technical support, or as necessary to comply with law or a binding order of a government body.
Customer Data from existing New Relic accounts cannot be transferred or shared across regions, and new data generated cannot be shared with existing accounts.
Verify your account is based in EU region
Use either of these options to verify whether your account data is hosted in the EU region's data center:
- In APM, mouse over the application name to view the URL. If it begins with
rpm.eu.newrelic.com/, it is an EU-based account. - Check your . If it begins with
EU, it is an EU-based account.