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Share dashboards and charts publicly

In New Relic, you can share dashboards and charts with viewers outside your organization, even if they don't have a New Relic account. This feature expands the audience for your insights while maintaining security controls and auditing capabilities. The shared dashboards and charts are accessible via publicly accessible live URLs that you create from the New Relic platform.

Imagine your company provides a critical backend service to a major business customer. During a service disruption, this customer needs timely and accurate status updates. Instead of sending periodic, static email updates, you can provide them with a direct, real-time view of the situation. Your engineering team has a New Relic dashboard that monitors the health of the service, showing metrics like transaction throughput and error rates. When an issue arises, your account manager shares the URL of a specific chart showing the problem, or the secure, password-protected URL for the entire dashboard for a complete view, directly with the customer's technical lead.

By sharing the link, you give your customer a live, transparent view of the recovery process. They can see the metrics improve as your team deploys fixes, which reduces their need to request status updates and builds significant trust. The value is in the direct, secure sharing of the URL itself, providing a single source of truth during a critical event.

To add an extra layer of security to the shared content, you can enable password protection (only for dashboards). This ensures that only users with the URL and the password can access the shared content.

When external users access the shared dashboards or charts, the page renders with the same data and visualizations as the original entity, with the following interactive capabilities:

  • Time range: Viewers can pick the time range from a drop-down to see data for a specific period.
  • View mode: Viewers can select light or dark mode depending on their preference.
  • TV mode: Viewers can enable a full-screen TV mode that optimizes the dashboard for display on a television screen.

Important

While the chart sharing feature is available to Pro, Enterprise, and Core Compute customers, the dashboard sharing feature is available only to Pro and Enterprise customers with Advanced Compute enabled. To learn more about the associated costs and management practices for the dashboard sharing feature, refer to the Pricing section.

Prerequisites

This feature includes multiple security layers and conditions to ensure controlled and secure data sharing. To share dashboards or charts publicly, ensure the following setup is in place. Refer to the Security and access management page for setup details:

  • The Live URL control permission is enabled for all accounts sourcing the dashboard.
  • The custom role and permissions are configured for you to share dashboards and charts.
  • The accounts sourcing the dashboard or chart have grants for your role to share data externally.
  • You have access to all accounts sourcing the dashboard or chart.
  • You are the owner of the dashboard or chart you want to share.
  • The dashboard permission is not set to Private.

Share your dashboard

You can share your dashboard by generating a live dashboard URL and managing its expiration duration. Additionally, you can enable password protection for enhanced security when sharing dashboards. You can also view the list of generated URLs with details and revoke them at any time from the New Relic platform. To ensure security and compliance, monitor the audit trail for creating, updating, or revoking shared dashboard URLs.

Prudence

If a shared dashboard is not password-protected, anyone with the live URL can access it and view all the information contained within it. To avoid unwanted access, enable password protection when creating the URL.

Conseil

You can create and manage live dashboard URLs through both the UI and the NerdGraph API.

Best practices

To manage public dashboard related pricing and password security efficiently, follow these best practices:

Limitations

Following are the limitations of sharing dashboards publicly:

  • When viewing a shared dashboard in TV mode, it stays active for up to 72 hours. The viewer needs to refresh the browser to continue viewing.
  • If you are share a dashboard with widgets that use template variables, facet linking, custom visualizations, or log tables, these widgets will not display any information in the shared view.
  • If the dashboard's permission setting is Private, you can't share the dashboard publicly. To verify this, navigate to one.newrelic.com > Dashboards > Your dashboard > icon > Settings > Permissions.

Share your chart

To share a chart with external users, you must complete all the setups outlined in the Prerequisites.

Prudence

Anyone with the live chart URLs can view all the information from the chart. Share information carefully and in accordance with your company's internal policies and procedures.

Conseil

You can create and manage live chart URLs through both the UI and the NerdGraph API.

To generate a shareable link for your chart:

  1. Go to one.newrelic.com > Dashboards.
  2. Open the dashboard in which the chart is available.
  3. In the top-right corner of the chart, click the icon.
  4. Select Get chart link. A notification appears confirming the successful creation of the public link, which is also copied to your clipboard.
  5. To open the live chart page, click the notification, or manually browse it in a new tab with the copied URL.

Conseil

You can embed the live chart and dashboard URLs in any iframe.

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