Problem
You see different data in than other analytics tools you use. Common symptoms include:
- Browser records fewer page views than you expect.
- Browser's geographical distribution for your users differs from the locations of your expected user base.
- Browser shows a different number of active sessions than you see elsewhere.
Solution
Follow these troubleshooting steps for browser monitoring:
- Check whether browser monitoring is properly installed in all of your application's pages.
- If the JavaScript snippets are missing, or if users are unable to send data to New Relic, follow the steps for troubleshooting browser monitoring installation.
- If you have a single-page style application and are expecting to see your route changes as views, consider using browser SPA monitoring, which provides an integrated view of both initial page loads and route changes.
If browser monitoring is working properly, you may be seeing different results because New Relic collects and presents information differently from other analytics tools. For instance, JavascriptErrors and AjaxRequest are individually monitored and their data depends on when our agent observes them and what we can or decide to capture. For BrowserInteraction, we use our own custom instrumentation, and for vitals and metrics under PageViewTiming and PageView, the web-vitals library owned by Chrome team is the source of that data.
For more information on how we collect data, see: