Gather troubleshooting information (Java)

If the Java agent's troubleshooting procedures (like No data appears and other docs in that category) haven't resolved your problem, use the log files to troubleshoot the issue. If you need further assistance, contact support.newrelic.com.

Include with support request	Notes
Log files	Do log files appear for your Java agent? If yes, include the `finest` level logs, beginning with your JVM startup and running for several minutes. If no, include your JVM's startup logs that show the JVM opening the `newrelic.jar` file.
Link	Include the URL of the page where you're not seeing the data that you expect. If your application data has not appeared at all, then send the URL of the app's APM Summary page.
Your app's `newrelic.yml`	Your app's `newrelic.yml` configuration file contains your license key and proxy information (if needed). Remove this information before sharing it.

Include with support request

Notes

Log files

Do log files appear for your Java agent?

If yes, include the finest level logs, beginning with your JVM startup and running for several minutes.
If no, include your JVM's startup logs that show the JVM opening the newrelic.jar file.

Link

Include the URL of the page where you're not seeing the data that you expect. If your application data has not appeared at all, then send the URL of the app's APM Summary page.

Your app's newrelic.yml

Your app's newrelic.yml configuration file contains your license key and proxy information (if needed). Remove this information before sharing it.