--- title: Issues and alert event management and response source: https://docs.newrelic.com/docs/alerts/alert-event-management/Issues-and-alert-event-management-and-response --- The **Issues feed** page is where you can find an overview of all your issues, along with helpful information about them. You can also click any individual issue for more detail, including its analysis summary, event log, and details about correlated issues. ![A screenshot of the alerts issues feed.](https://docs.newrelic.com/images/accounts_screenshot-full_issue-feed.webp "The alerts issues feed.") Go to **[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Alerts > Issues & activity**. This screenshot shows an example issues feed, which describes your issues' statuses, correlations, and more. ## Search and filter issues [#search-filters] You can easily search for any issue by using the search bar free text. This search bar enables you to search by: - Issue name - Issue ID - Policy Name - Condition Name - Entity name - Entity ID - Priority ## Bulk actions [#bulk-actions] You can acknowledge or close multiple issues directly from the issue fees list by selecting them and choosing either the **Acknowledge issues** or **Close issues** actions. /\* \*/ > #### ⚠️ IMPORTANT > > Alert conditions currently support two priority levels: **warning** and **critical**. These levels determine the priority of the alert events they generate. > > - A **warning** threshold on an alert condition creates a high priority alert event. > - A **critical** threshold creates a critical priority alert event. > > An issue's priority is derived from the highest priority of its constituent alert events. For example, an issue with 4 high / warning alert events and 1 critical alert event would be assigned a **critical** priority. If you click the filter icon, you can filter by any issue attributes or any related tag: - Issue state (created, active, or closed) - Issue acknowledged(true or false) - Issue muted (true or false) - Issue correlated (true or false) - Issue priority (low, medium, high, or critical) - Issue source (NR alerts, NR anomalies, or REST API) - Entity - Alert policy - Alert condition - Tags (search for any tag related to the issue) /\* \*/ You can also use the feed sorting option to find what you're looking for faster, for example, sort by issue duration or created time. ## Issue page [#issue-summary] The **Issue** page provides you with bottom-line insights so you can first understand the problem, and then minimize the time to resolve. We've created a quick demo here to walk you through the issue page user interface: [Video](https://fast.wistia.net/embed/iframe/b13vkx69yv) ### About Issue page[#about-issue-page] **About Issue page** The **Issue page** includes the following sections: - **Issue payload:** This provides you with the issue payload details and lets you copy the payload with a click of a button. - **Issue destinations:** Under the issue name, you'll see a category called Notified, which will showcase your destinations. Hover over the destinations and you'll see a detailed presentation of the destinations and a link to the ticket that has been opened. - **Issue duration:** At the top of the Issue name, you'll see the duration that the issue lasted. - **Number of alert events:** At the top of the alert event activity section, you'll see the total number of alert events within the issue. - **Alert event list:** On the left side of the alert event activity section, you'll see the alert event activity list, which displays the most relevant information about each alert event such as the priority, state, name of the alert event, the date and time it was created, and the duration. You can also sort the list by duration, alert events that are muted, newest to oldest and critical to low alert events. Finally, you can filter by only open alert events by enabling the **Show open only** button. - **Alert event activity chosen:** Clicking on an alert event from the alert event activity list will open the alert event on the right in a full view mode, which will include information like alert policy, the alert condition, and the alert condition type. - **Alert event graph:** Clicking on an alert event from the alert event activity list will also open up the alert event chart in full scope, which will allow you to better visualize the degradation, alert event, and recovery periods. - **User actions (above the chart):** Clicking on an alert event from the alert event activity list will display certain actions that you can take: - A Runbook URL will appear here if this condition has a Runbook URL defined. - An entity overview button that redirects you to the entity summary page with the alert event time window (any entity type). - A **See errors** button appears only when there are error groups from errors inbox that are related to the same entity and occurred on the same time window as the alert event. - The ellipsis icon **...** has a dropdown menu that contains the option to close a certain alert event (only when the issue has more than 1 alert event) and also displays the alert event payload. - **Alert event entity section (below the chart):** If you click on an alert event from the alert event activity list, you will see the following: - The impacted entity, entity type, and the account name of this alert event belong to. - A list of tags (entity & condition tags) and their values. Click on the **Show all** button to display all the tags. ![A screenshot of the Issues & activity page and its different sections: Issue payload, destinations, duration, and alert event number, activity list, graph, and entity list.](https://docs.newrelic.com/images/accounts_screenshot-crop_new-issue-page.webp "The Issues & activity page and its different sections: Issue payload, destinations, duration, and alert event number, activity list, graph, and entity list.") ## Postmortem [#postmortem-intro] A postmortem is a retrospective process that teams use to analyze what worked and what didn't when responding to and resolving an alert event. In the New Relic platform, the postmortem feature is a tool that automatically collects data related to an alert event, freeing up your team to focus on analysis and action items for improved responses to future alert events. The postmortem includes: - The record of an alert event, including descriptions - A timeline of the alert event - The alert event's impact - The alert event's root causes - Mitigation measures taken by your team - Follow-up action items to prevent the alert event from recurring in the future For detailed steps on creating a postmortem or to watch our walk-through demo, visit our [Postmortem documentation](https://docs.newrelic.com/docs/alerts-applied-intelligence/applied-intelligence/postmortems-applied-intelligence/) page. ## Impacted entities and issue map ![A screenshot of the issue entity map view.](https://docs.newrelic.com/images/accounts_screenshot-crop_issue-map-final.webp "The issue entity map view.") Mouse over an entity to see more information about it. In the **Impacted entities** section, an issue map is available for any issue involving two or more entities. The [map](https://docs.newrelic.com/docs/new-relic-one/use-new-relic-one/ui-data/maps-in-context/) shows not only the affected entities, but also the services and resources directly related to those entities. **Impacted entities:** An entity is anything that has data you can monitor. Specifically, these are focused on alert events from New Relic sources, extracting the entities and providing a summary. Each entity is unique. You can see your entities in a list or on a map. Depending on the data in an issue, all four of these sections can show up together for each issue or separately. All you've to do is click on the 3 dots next to the entity to open the dropdown menu with options as follow: - **See dashboards** helps users in your account look at and interact with [dashboards](https://docs.newrelic.com/docs/query-your-data/explore-query-data/dashboards/introduction-dashboards/) you've created that are related to an entity. The queries you've run to power the various widgets are automatically mapped to entities whenever possible and are presented back to you here for quick access and discovery. - **Entity view** will open the application's anomalies page. This is only available for applications that are set up for proactive detection. - There are two types of **deployment events**: deployments and related deployments. Click **[Show all deployments](/whats-new/applied-intelligence-deployment-events-issue-feed)** to see all your deployment events when they arrive, or click a specific deployment to see its APM deployments page. The [APM deployment page](https://docs.newrelic.com/docs/change-tracking/change-tracking-view-analyze/#deployment-details) lists recent deployments and their impact on your end user and app server's Apdex scores, response times, throughput, and errors. This section will only show up if New Relic has identified applications under the impacted entities that have deployments. ## Issue timeline and Log [#visual-timeline] The issue timeline, as presented below, shows you a breakdown of: - Alert events - The trends taking place - What alert events are active - What alert events are resolved - What is correlated to each other - Various milestones at different issue levels ![A screenshot example issue timeline.](https://docs.newrelic.com/images/accounts_screenshot-crop_incidents-timeline.webp "An example issue timeline.") If you're interested in viewing the issue logs, you can simply toggle to the issue log button where you'll be able to view the timestamp and notification details. You can also click on "show more" to see the full issue log. ![A screenshot example issue logs.](https://docs.newrelic.com/images/accounts_screenshot-crop_issue-log.webp "Issue Log View.") /\* In addition, you'll see a grey line at the top of the timeline. In comparison to the visual timeline that shows the changes to each alert event, the grey line represents changes to the issue. Mouse over the grey line to see details of the event. \*/ Finally, mouse over the alert event to see information on the location, timing, and level of importance of a specific alert event. ![A screenshot of the alert event intelligence issue timeline with critical event detail.](https://docs.newrelic.com/images/accounts_screenshot-crop_new-issue-timeline.webp "The alert event intelligence issue timeline with critical event detail.") This figure shows a particular alert event populated on January 11th with a level of **Critical**. To view the issues in a text format, in the right hand corner, click **Switch to issue log view.** ## Use decisions [#decisions] To further reduce noise or get improved alert event correlation, you can change or customize your decisions. Decisions determine how alert events are grouped together. To get started, refer to [Decisions](https://docs.newrelic.com/docs/new-relic-one/use-new-relic-one/new-relic-ai/get-started-decisions).